Booking Policies for Devbhoomi Trails
Confirmation Policy
Upon successful booking, you will receive a confirmation voucher via WhatsApp within 24 hours.
If your preferred slots are unavailable, we will arrange an alternate schedule based on your preference and send a new confirmation voucher via email.
Alternatively, you may choose to cancel your booking before confirmation, in which case a full refund will be processed.
Cancellation Policy
1. Customer-Initiated Cancellations:
- 30 days or more before the scheduled start date: 90% of the total booking amount will be refunded.
- 15 to 29 days before the scheduled start date: 50% of the total booking amount will be refunded.
- 7 to 14 days before the scheduled start date: 25% of the total booking amount will be refunded.
- Less than 7 days before the scheduled start date: No refund will be provided.
2. Company-Initiated Cancellations:
- If Devbhoomi Trails cancels due to unforeseen circumstances (e.g., adverse weather conditions, government regulations, etc.), customers will receive a full refund of the total booking amount or the option to reschedule at no additional cost.
Refund Policy
1. Refund Process:
- Refunds will be processed within 10-15 business days from the date of cancellation.
- The refund will be issued through the original mode of payment.
2. Non-Refundable Situations:
- No refunds will be provided for no-shows or early departures from the trek/camp.
- Any additional expenses incurred by the customer due to changes in the itinerary (e.g., transportation, accommodation) are non-refundable.
Rescheduling Policy
1. Rescheduling by Customer:
- Customers may reschedule their booking up to 15 days before the scheduled start date without incurring any additional charges.
- Rescheduling requests made less than 15 days before the scheduled start date will incur a fee of 20% of the total booking amount.
2. Rescheduling by Company:
- If Devbhoomi Trails needs to reschedule the event, customers will be notified promptly and given the option to participate on the new dates or receive a full refund.
Contact Information
For any queries or assistance regarding cancellations, refunds, or rescheduling, please reach out to our customer support team:
Email: godevbhoomi@outlook.com
Phone: +91-7217541567